From check-in to check-out, all of your questions are answered.

You'll have to pay an additional fee to guarantee an early hotel check-in or late check-out, though it's always worth asking about availability on the day. Consider joining hotel loyalty programs for a better chance of securing these privileges.
"We understand how hectic travel schedules can be, so we always do our very best to accommodate," says Jonathan Fambart, Capella Sydney's chief culturist and concierge.
If the room isn't ready upon arrival, Capella Sydney guests are invited to the Living Room, a peaceful retreat where they can unwind, enjoy a welcome drink, catch up on work emails and learn about cultural activities ranging from artistic workshops to guided tours.
"Booking directly through our website is always the best option for securing the best rate guarantee," says Jane Lyons, general manager at Hyatt Regency Sydney. "It also opens up additional perks and benefits," she says.
Lyons recommends travellers join the World of Hyatt loyalty program, where they can gain access to exclusive member benefits, including room upgrades, special discounts and points for every stay.
Reach out and engage with your hotel's concierge team prior to your arrival, says James Nobleza, chief concierge at the Tasman, a Luxury Collection Hotel, Hobart.
"The internet is awash with travel advice, recommendations and destination suggestions, some of which may be outdated, inaccurate or not relevant," he says. "Your concierge is there to help you filter all that information and provide you with an impartial local's perspective and destination insights."
The sky's the limit: everything from everyday requests like dinner reservations and sightseeing suggestions to something more unique and bespoke can be arranged, says Nobleza.
"As the city's insider and ambassador, we can guide you on where to sample the best local oysters or the route to the best Tasmania road trip," he says. "If your visit is to celebrate an occasion or milestone, your concierge can help you create a special experience."
Fambart says the possibilities are endless. A concierge can arrange thoughtful surprises like birthday cakes, balloons and framed photos. They can welcome you to the hotel with champagne, caviar and luxury transfers.
"One of our most memorable experiences is the Sail Away tour on Southwinds, a stunning 1950s yacht, cruising through Sydney Harbour with champagne and oysters in hand," he says.
The internet is full of warnings about the risk of bedbugs hitching a ride in your luggage if you place your suitcase on the bed. While that certainly is something gross to be avoided, there's another reason to make use of luggage stands: suitcases get very dirty as you travel. Don't put the mess of the streets on those clean, white sheets.
It's not customary in Australia to tip the parking or porter team, says Nobleza. However, if you received exemplary service, then a tip is always appreciated.
It's not a no, but they'd prefer you didn't. Housekeepers can get the job done faster if they're not vacuuming around your feet.
"While guests are welcome to remain in their room while our housekeeping team tidies up, we encourage stepping out for a short break to allow our room attendants to efficiently service the space," says Lyons.
If you prefer not to have your room serviced at a particular time, hang the "do not disturb" sign on the door.
It depends. Nobody's going to mind if you take home the chocolate on the pillow or a travel-size soap, but you will likely be charged for pocketing the full-size refillable handwash or anything from the minibar (unless it's included in the room rate).
If in doubt, ask. When I stayed at Regent Santa Monica Beach in California, I was delighted to see the bed made up with monogrammed "KK" pillowcases. I assumed they were mine to keep (they were), but I still checked with the front desk before packing them in my suitcase.
"We love pampering our guests, and we're happy to let them take home a few special items to remember their stay," says Fambart. "They're welcome to keep the room slippers and some of our generous bathroom amenities as little mementos from their time with us. Younger guests are gifted a whale soft toy as a keepsake. As for our much-loved Frette bathrobes, they're so popular, we might be offering them for sale soon."
Most Aussies are unhappy about being slugged with resort fees during check-in at many US hotels. Ranging from about $US25 ($41) to upwards of $US90, the mandatory fee covers things such as Wi-Fi, water sports equipment, yoga classes, pools, gyms and concierge services - whether you use them or not.
While you're unlikely to get out of paying by making a fuss, you might have more luck if you join and book through a hotel loyalty program.
If the guests in the next room can hear you, you're making too much noise.
Resist the temptation to vent on social media. The quickest and most effective way to get help is to call guest services. They can escalate your concerns to the appropriate team for a swift resolution.
"We encourage guests to share any concerns as soon as they arise so we can address them promptly," says Lyons. "As a 24-hour hotel, there is always someone available to help, no matter the time of day or night."
There's a balance between being a relaxed guest and being a hot mess. While there's no need to make the bed or straighten the sheets before you check out, it is always a good idea to ensure you put all your rubbish in the bin and place dirty towels in a pile in the bathroom.




